While the order is being delivered, the package must be opened and checked by the cargo officer. It is especially important to do this with crushed, opened, torn or wet packages. If the product is defective, the package should not be received, a report should be made with the cargo officer and the product should be returned to us by the cargo company. Returns of products whose original packaging is damaged, destroyed or damaged due to use in any way are not accepted. The customer is obliged to return the product as it was received and to pay the commercial loss caused by use.
Within the scope of the 'Right of Withdrawal without Reason', the consumer has a legal right to return within 14 working days. In order for the product to be returned; It must be undamaged, undamaged, unused, with all accessories, or intact for resale. Otherwise, the return request will not be accepted.
Shipments can be made from Yurtiçi cargo and UPS Cargo companies. In shipments made with a different cargo company, the fee belongs to the customer. In case of a return shipment with "recipient" payment from a different cargo company, the shipping fee will be deducted from the amount to be returned to the customer.